Preface Most of the people in my network are from the generation that has seen customer support evolving from being completely manual to this era of end-to-end automation. And in this journey, a major change that many companies adopted was Interactive Voice Response aka IVR. To save cost and to…

Everyone values their time and no one likes to wait unnecessarily. And because of the same customers like the businesses that values their time. My Personal Experience Today’s my friend Vansh’s birthday and I am writing this right after the birthday party. Soon after wishing him a happy birthday in…

If your answer is NO, it’s time to rethink. I was listening to Elon Musk saying that “we are already a cyborg” at the 2016 Code Conference but I was not in agreement with him. But now, 5 years later those words make much more sense than ever. To Justify…

I believe we are living in the era of Artificial Intelligence but let’s have a reality check. 💾 Do you still use floppy disks to store data? 📟 Do you still use pagers for the day to day communication? ⏳ Do you still use hourglass to guess time? These questions…